Guest Services Manager

About This Role

Lead the guest services team as the primary point of contact for guest inquiries, concerns, and special requests. You will manage a team of receptionists, coordinate with all departments, and ensure every guest interaction reflects our commitment to Caribbean hospitality excellence. Join Trade Winds Cruise Line and be part of a team delivering world-class cruise experiences from our George Town home port. You'll travel iconic Caribbean routes while building a rewarding career at sea. Our crew culture emphasizes teamwork, respect, and a shared passion for delivering memorable guest experiences across the Caribbean. If you are passionate about hospitality, eager to grow professionally, and ready for the adventure of working at sea, Trade Winds Cruise Line welcomes you aboard.

Requirements

• 4+ years hospitality management
• Multilingual skills preferred
• Conflict resolution expertise
• CRM system proficiency
• Customer service leadership

Benefits

• Officer-grade accommodation
• All meals provided
• Shore leave in every port
• Performance bonuses
• Career growth within the fleet